01 · Submission processThe contact form does not transmit information to any server operated by the Studio. It opens your own email application with your answers pre-filled; nothing is transmitted until you send the resulting email. Submissions are delivered to hello@redshiftstudio.ca and are carried and stored by the Studio's email provider in the ordinary course of email delivery.
02 · Use of informationThe Studio uses submitted information to evaluate a potential engagement and to respond, and otherwise handles it as described in these terms. Submitted information is not sold, added to mailing lists, or used for automated decision-making, and is not disclosed to third parties except in limited circumstances: (a) to the Studio's email provider, and to service providers acting on its behalf, in the ordinary course of delivery, storage, and backup; (b) to the Studio's professional advisors, who owe the Studio duties of confidentiality; and (c) where disclosure is required by law or is reasonably necessary in connection with a legal dispute.
03 · Retention and accessSubmissions are retained while a conversation remains active or could reasonably resume; inactive correspondence is deleted periodically, ordinarily within twelve months of the last exchange. On request, the Studio will confirm what personal information it holds about you, correct inaccuracies, or delete it, subject to any legal obligation to retain it and to backup copies that are deleted or overwritten in the ordinary course.
04 · Intellectual propertySubmitting information grants the Studio no ownership of, or licence to, your ideas or materials beyond the handling described in section 02. Independent development is addressed in section 07.
05 · ConfidentialityThe Studio treats submissions as private correspondence and, except as described in section 02, does not publish, disclose, or attribute them. However, no obligation of confidence, express or implied, arises from an unsolicited submission. Legal confidentiality is established only by a written non-disclosure or engagement agreement. Trade secrets and other sensitive information should not be included in a submission until such an agreement is in place. A mutual non-disclosure agreement may be entered into on request before any further disclosure.
06 · No engagementA submission initiates a conversation only. No client, professional, or fiduciary relationship is created by a submission or by the Studio's response. Engagements are established solely by a written agreement addressing scope, fees, confidentiality, and intellectual property. Until such an agreement is executed, neither party owes the other fees or services; these terms, and any executed non-disclosure agreement, continue to apply to submitted information.
07 · Non-exclusivityA submission does not reserve any market, industry, or problem area. The Studio may already be engaged in, or may subsequently undertake, work involving similar subject matter, and independent development of similar work does not constitute use of a submission. Submitted information remains subject to sections 02 and 05.
08 · Website and privacyThis website sets no cookies of its own and uses no analytics or tracking; the site itself stores no information about visitors. Two third-party services operate at the infrastructure level: fonts are served by Google Fonts, whose servers receive ordinary request metadata such as IP address and browser user agent, and hosting is provided by Cloudflare Pages, which maintains ordinary server logs.
09 · ChangesThe Studio may revise these terms from time to time. The version posted at the time of a submission applies to that submission.
10 · Governing lawThese terms are governed by and construed in accordance with the laws of the Province of British Columbia and the federal laws of Canada applicable in British Columbia. The courts of British Columbia have exclusive jurisdiction over any dispute arising from these terms.